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Terms and conditions

Terms and conditions
These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.
Unless otherwise stated, Coup d'vent and/or its licensors own the intellectual property rights in the website and material on the website. All these intellectual property rights are reserved.
You must not: reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose, or redistribute material from this website without prior authorization from the owners.

Order
By placing an order on this website, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed with Coup d'vent for the sale and supply of any products. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

Payment
Payment is made online with PayPal using a PayPal account or a credit card. Items are selected on our website and check out is made through the PayPal website. Once payment is successful the customer receives a confirmation email. For more information check: www.paypal.com.

Delivery
Shipement is made through the Australian post office by airplane. Postage fee is calculated automatically upon order and displayed in the final invoice. Items will be sent up to 3 days after the payment has been received. The customer will be informed as soon as possible that the item has been sent. Delivery within Australia can take up to 3-5 days. International deliveries may take up to 10-15 days. Please inform us if you haven't received your product within this schedule.
If the product is lost or, upon receiving, you notice that the item has been damaged during transport, you should immediately report this to us.
Coup d'vent reserves the right to charge you a handling fee to cover return shipping and freight cost in case packages that are not cashed at your post office within 14 days.

Local taxes
Please note that local charges (taxes or customs duty) may occur depending on your region and local customs. These charges are at the customers own expense. Coup d'vent will not be responsible for any taxes applied by your country customs upon delivery.

Return policy
For any complaint, exchange or before returning any item, please contact us by email. You can return the product within 20 days of delivery. The product will only be exchanged or refunded if it is unused and undamaged. Please make sure to include correct contact information and a letter explaining the reason for returning the product with your returned item. If possible, please provide us with a tracking number. Please note that Paypal may refund your return shipping costs (check: https://www.paypal.com/au/webapps/mpp/returns/generalconditions).
If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Coup d'vent will not be responsible for any return Customs charges made.

For all enquiries please contact coupdvent@outlook.com